SALES TAX POLICY
We are located in Michigan, so products shipped to an
address in Michigan are subject to sales tax of 6%. We do not charge sales tax
on shipments to any other state. Purchasers in other countries are responsible
for the taxes imposed by their governments. They would be due upon release from
customs in the destination country.
We use your information only to process the order. We do not
share that information with any other person or company. We may contact you
from time to time by email, and you will have the option to opt out of any
further email contacts not relating to an order
Orders are shipped by FedEx ground unless you request a
faster method. All products are normally in stock and ship the day of or the
next business day following the order. A tracking number will be emailed to you
after it has shipped.
Canceling an Order: We will try to cancel your order as
quickly as possible upon notice from you. If it has been shipped but it is
cancelled before receipt, there will be a 15% restocking fee. You will be
responsible for any costs incurred plus the restocking fee. These costs include
shipping and credit card fees (3%). If shipped, it will be your responsibility
to refuse delivery. If you do not, you must call us for a return authorization
before returning the item. Shipping back to us is at your cost and
responsibility. If the product is damaged when returned, the cost will be
charged to you. Follow the instructions on Packaging Returns below.
We do not accept returns of opened or used products. Each
product has a manufacturer's warranty, and any problems or defects with the
products will be handled by the manufacturer under that warranty.
Receiving a product different from the one ordered: You
are responsible for making the correct order on the order form, so if you are
unsure of which product you should buy, please call. However, if you do receive
an item different than the one you ordered, we will replace the product at no
cost to you with the correct one. To receive a replacement or refund, you must
call us within 3 business days of receipt of the product and get a return
authorization. We will then give you shipping instructions and send you a
return shipping label. Returns must be in their original condition and carton
with all materials and that came with the item. The shipping carton should not
be marked other than to apply a shipping label. Follow the instructions on
Packaging Returns below.
?If you ordered the wrong item:Contact us within 3 business
days. We will give you a return authorization and ship the correct product upon
receipt of the return. Shipping cost and liability are your responsibility. We
will issue you a refund less a 15% restocking fee if the product is unused and
in original condition with all packaging and contents as new. Returns must be
in their original condition and carton. If the item being returned is damaged
in transit, the cost of the damage will be deducted from your refund. We are
unable to exchange or accept returns for any reason on items more 15 days after
they have been delivered. Follow the instructions on Packaging Returns below.
Items damaged when received: Any damaged items found at
the time of delivery should be refused. If you accept an item that was
obviously damaged in shipment, the loss will be your responsibility. Call us as
soon as possible to report the damage.
If after receiving an item that did not have external
damage, you find it to be damaged when unpacked, please call us within 3
business days of delivery. We will determine if the damage was shipping
related, and arrange for a replacement. We will contact the shipping company
for instructions on how to proceed if it is shipping related. If you use the
product without contacting us at the time of unpacking, we will not be
responsible for the damage that should have been observed then. If you do not
report the damage within 3 business days we will not accept the damage
claim. Follow the instructions on Packaging Returns below.
Products that are damaged after delivery cannot be returned.
They will be serviced under the manufacturers warranty, if applicable.
Follow the instructions on Packaging Returns below.?
|Packaging Returns: You are responsible for the safe
return of these items, so we recommend that you insure them for the value
paid. If there is loss or damage during shipment, it will be your
You must call us for a return authorization. If you
do not, we will either return the item to you or call for instructions.
WE do not accept returns of used items. The Return Authorization
number must be on the box shipping label. Include a copy of your order and
the reason for the return.
Products cannot be accepted if their original boxes are
marked, damaged, written upon, or stickers or labels of any type placed upon
them. We recommend that you return them in a rigid cardboard enclosing box.
Do not exceed the maximum gross weight (generally printed on the bottom flap)
on the box. Two inches of packing material must be on ALL sides of the
shipping article including the top and bottom. Products must be secured
within the box. Any loose items must be wrapped separately to avoid damage to
each other or the machine. For packing materials, use foam, bubble wrap,
crumpled paper, enough to insure that the contents will not easily move. Heavy
items must have very substantial packaging. All must be securely taped in
strong corrugated boxes. Use one address on the box.